Since our new driveway is the length of about six cars, we bought a snowblower back in November. We figured we'd have a chance to test it out in short order, it being winter in New England and all. Until yesterday, however, the only time it snowed more than an inch was when we were out of town.
I am so glad we only got three inches yesterday.
Because despite following its manuals to the letter, the snowblower would not turn on. The electric starter does nothing but buzz, and the pull starter does nothing. Nothing at all. It doesn't even pull.
Luckily, even with the long driveway, shoveling wasn't too bad, thanks to the tiny amount of snow and the sun.
But our brand new, never-been-used snowblower is now back at the store for repairs. Supposedly, it'll be fixed and ready for pickup in 7 to 10 days.
Which means you can expect the next major snowstorm in 6 to 9.
I think that the name of the manufacturer without a quality control department needs to be mentioned.
ReplyDeleteBefore I name names, I want to make sure the cause of the issue is truly the manufacturer, and not the hardware store staff who loaded it into our SUV on its side (rather than figure out how to remove the chute so it would fit, or have us come back the next day with a pickup truck).
DeleteSucks when something doesn't work right out of the box. And a pickup truck? Must be one big snowblower.
ReplyDeleteNo, it's not that big. I'd say mid-sized, for the Northeast. (We get a bit more snow up here than you do.) And as I told my dad, it would have fit in the SUV easily if any of their staff had known how to (and/or had the correct tools to) remove the attached chute.
DeleteWe just got our first snowblower, which came with Some Assembly Required, and the staff doesn't do loading, so a pickup truck and a couple of strong relatives were also Required. Ours works, I'm happy to say. I wish you all the luck in the world with yours. If it does turn out to be the manufacturer, name us some names!
ReplyDeleteIt's probably some sort of cosmic balance. Because we got off "easy" on the assembly/loading, actual usage couldn't go smoothly. Or maybe it's because I was a complete jerk in a past life.
Deleteor, maybe you will be in some future one.
DeleteI can relate to your story. Our new snow blower was dead in the box when we got hit with a foot of snow. We got back to Home Depot and they replaced it. Once it was working, it did what took me three hours in less than 20 minutes. It was fun and I actually did our neighbors driveway I was having so much fun.
ReplyDeleteKristina Cobb @ Dennys Lawn
Glad your story turned out well! If only I'd tested the thing within the first month it could have been replaced, too. Alas, it took them two weeks to (supposedly) repair, and now I'm waiting another week till a neighbor can help me get it in his pickup. Who knows, maybe it'll even work this time!
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